What happens when I die?
When you pass away, Myprotector will help your family by providing them with all that you have placed on your cloud platform. The Myprotector case manager automatically freezes your account. The case manager then facilitates all the necessary tasks needed to manage your information and safeguards the roll-out strategy on behalf of the family.
The platform has a unique built-in notification system that manages the communication between you, us, your executor and your family. This ensures efficient handling of all relevant notifications/updates that need to be made.
The case manager sets about confirming who your advisor is and who the appointed executor is and then allows these people access to your essential information for deceased estate purposes.
A dossier of all the administrative tasks performed by a Myprotector case manager on behalf of the family is then handed to your family for their use and that of your executor.
You are asking for a lot of personal financial information, how do I know you won't get hacked and my info gets stolen?
Myprotector protects and secures your personal information and allows every person an option to secure their personal information on a 256-bit encryption cloud platform through Microsoft Azure (Please visit the 'Security' tab on the website for more details).
We do not hold funds and we only store the information you are comfortable with sharing. Our focus is to take you and your information very seriously and is only used to deliver on the services you obtain through our policies and is never sold or given to anyone or any other organisation.
We operate and are subject to all the legislative requirements from treating customers fairly, spam policies and data protection rules.
What happens to my information if I choose not to renew my subscription?
You have the option to decide not to renew some or all of the services that you are subscribed to. If you choose to have us delete your entire account then that is also possible.
However, you will have an option to switch your account over to our hold package which keeps your information on the cloud and completely protected. There is a very small monthly fee.
We would then keep all your data, records, documents, and other account information in place until you're ready to start back up!
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Please note: When you re-enter your account, you will enter at the prevailing rate at that time. No services will be rendered during the hold package while you are still around. However, if your account is on hold and you do pass away, we will still forward all your information to your elected executor (a fee for the data will be charged for and claimed from the 'Late Estate'). At this time, we will not perform any of the unique services available to you on any of the services agreements.
Will I have access to a deceased estate wind-up service when I die?
Yes! If your deceased estate is deemed to be valued less than 1 Million, then we offer all our members an opportunity to subscribe to our unique Estate Protector Plan services. This agreement means that we do not charge for executor, conveyancing attorneys and other fees, but have all the fees included at a small monthly fee. Our Estate Protector Agreement will outperform all life assurance policies in terms of both price and benefits.
How will Myprotector know I have passed away and to release my information?
As part of the education as a client, we teach the importance of letting family members and close friends know that you have a Myprotector private cloud vault and that they should notify us when you pass away.
Myprotector also allows you to notify key individuals from within the platform and the correspondence includes the necessary wording to inform them of your intentions. Added to this, Myprotector offers an additional FREE serviced called myICE and its purpose is to be your voice when you can’t speak for yourself.
This unique service allows first responders access to your critical information and is linked to our online support service which is automatically notified that you are in a critical situation. Our support service will notify your elected nominated person to inform your loved ones of the event.
What is a private cloud vault?
Contrary to the quickly growing public cloud model, a private cloud requires an IT department to perform maintenance and upkeep. Establishing your private cloud can be costly and requires an investment in the infrastructure required to develop and maintain a cloud environment.
As part of the Microsoft value proposition, the private cloud is as follows: “Also, private clouds deliver a higher level of security and privacy through both company firewalls and internal hosting to ensure operations and sensitive data are not accessible to third-party providers.”
Am I locked into a long term contract?
No. You are free to come and go as you please. The risk of placing your account on hold or canceling it outright means that no unique services will be rendered and your re-entry will be at the new prevailing rate. |
