Benefits & Services Suite




 

myICE 1


For: Singles & Couples

myICE allows the First Responder to use their own or any other phone to access clients’ critical information via our site. The technology is accessed by entering the myICE website portal and placing a unique code, found on the card to gain our members' details (e.g. photo, medical history, medical aid details, drug interaction information, doctor details and identifying markings etc). So! Who benefits most from myICE?






Family Emergency Services


myICE 1


Benefits and services are per each person


AGREEMENT HOLDER & DEPENDANTS
Description Benefactor MyProtector Benefits
Principal Member * Principal member Full Services
Legal Spouse ** Spouse Full Services
Additional Dependants (If offered via specials - For children or pets or any other) *** Legal Dependants Limited Services
 
 
Your Benefits & Services Include:
 
     
Critical Services  
     
FAMILY ALERTS
Description Benefactors MyProtector Benefits
Your family will be contacted and informed about your emergency and where the first responder has taken you. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
EMPLOYER ALERTS
Description Benefactors MyProtector Benefits
Your employer (HR) will be contacted and informed about your emergency and how to reach your family. At the same time, any insurer, financial advisor or medical doctor will be notified and provided with key contacts. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
   
AMBULANCE TRANSPORTATION COSTS
Description Benefactors MyProtector Benefits
(1) The ambulance transport costs by road to the nearest hospital, will be paid by MyProtector up to certain limits: * Principal member Yr 1 = R1000 | Yr 2 = R1500 | Yr 3+ = R2000
** Spouse Yr 1 = R1000 | Yr 2 = R1500 | Yr 3+ = R2000
*** Additional Free myICE services No Benefit
 
FAMILY EXPENSES SUPPORT
Description Benefactors MyProtector Benefits
Your family will be provided with funds to help towards household expenses, transport (taxi) costs to a hospital or airtime etc, up to certain limits: * Principal member Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R1500
** Spouse Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R1500
*** Additional Free myICE services No Benefit
   
VEHICLE TOWING COSTS
Description Benefactors MyProtector Benefits
(2) A payment to any registered (accredited) vehicle towing company will be made to remove your vehicle from the scene of an accident. Paid by MyProtector up to certain limits: * Principal member Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R3000
** Spouse Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R3000
*** Additional Free myICE services No Benefit
     
   
Administration Services  
   
FIDUCIARY & LEGAL SUPPORT
Description Benefactors MyProtector Benefits
MyProtector provides your family with guidance about the legal procedures relating to your passing away and any deceased estate issues that might be an issue relating to the emergency. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
   
24/7 CALL CENTRE SUPPORT
Description Benefactors MyProtector Benefits
Your membership gives you automated services between the MyProtector call centre, LegalTech medical data and the emergency card and code. The call centre becomes the gateway for first responders (via your nominated person) to access further information and allows us to assist with family contacts to speed up the emergency service. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
   
FAMILY REPORT
Description Benefactors MyProtector Benefits
MyProtector provides your family with a dossier of key contacts in a directory and a brief summary of events. The list of contacts allow your family to reach any active service provider who is dealing with the emergency, like hospital contact, doctors or other office administrators etc. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
 
Technology Services  

Description Benefactors MyProtector Benefits
Your medical and other emergency data is housed within your LegalTech Vault database. The information becomes instantly available to first responders when they are managing your emergency. This provides them with critical data to help save your life. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
 





NOTES:


(1) Ambulance Benefit Limitations - The benefits are limited annually and can be claimed for up to two events per year / per person. The full benefits become available again with each consecutive year.
(2) Vehicle towing Benefit Limitations - The benefit only pertains the vehicle directly involved in an accident and where the driver is legally registered to be driving the vehicle and the vehicle being insured. The towing organisation must be registered and comply with the National Road Traffic Act (No.93 of 1996).
* Principal member -

The person who first signs-up to Myprotector myICE services.
** Legal spouse - The person is a legal spouse in South African law and therefore receives the same benefits as the principal member. This is because the package purchased is for couples and the fee reflects the benefits and services for each individual.
*** Free services - Where MyProtector offers Free myICE services as part of a promotion or similar. These individuals will have limited benefits and will be able to upgrade their package if so desired.
Payer - The person or organisation who makes the monthly contributions to Myprotector on behalf of a family. If the payer skips the monthly contributions, then the result will cause some of the benefits to be closed for all family members.
Refusal conditions -

Myprotector Group (Pty) Ltd is entitled to decline services when:

  • Your death was deliberately self-inflicted;

  • If you falsify your details on your application and when preparing your planning with us;

  • If you are involved in things like fraud, criminal activity or misrepresentation.

  • No benefit is payable on this agreement for services that are related to an illness or medical emergency not arising from an accident and trauma event.

Note:

This is not a medical scheme nor is it a substitute for medical scheme membership and the cover is not the same as that of a medical scheme.